Post by: on March 02, 2006, 09:27:34 pm
Don't you just hate being stuck on hold?
Get your revenge!
Post by: wjp666 on March 02, 2006, 09:31:30 pm
Post by: on March 02, 2006, 09:37:38 pm
Post by: goldencup on March 02, 2006, 09:56:26 pm
Post by: loulou on March 02, 2006, 10:09:57 pm
not to be racist, but i HATE being diverted to someone who has ZERO GRASP on the english language. how annoying is that? and i'm meant to sort out a bank-loan or something equally as important with a person reaching for a phrase book every 5 seconds. grr!
Yes and why do they insist they are called George or Janet when you know they are blatantly lying.
Post by: smurfboy on March 03, 2006, 01:16:17 am
not to be racist, but i HATE being diverted to someone who has ZERO GRASP on the english language. how annoying is that?
There's nothing racist about expecting someone who is employed to solve problems/take details to have a basic grasp of the customer's language. Part of the reason I stick with Natwest, even though I could get better interest rates elsewhere, is that I have a direct line to my branch and out of hours call centres are in the UK, not Bombay!
Post by: oldspice on March 03, 2006, 07:05:09 am
I had a call from a company the other night and they wanted to sell me a funeral plan. They insisted I must sort my funeral finances out to save my family money after I am gone.
I told them I was already dead.
Post by: Cherry_Ripe on March 03, 2006, 07:56:25 am
I told them I was already dead.
What was their response to that, Oldspice?
Many members of my family are Scots but even I sometimes find it hard to understand people at the Student Loan company, whose call centre is in Glasgow.
There are lots of call centres in Plymouth as we don't have much of an accent here. I consider myself fortunate having never worked in one though.
Post by: wjp666 on March 03, 2006, 03:24:05 pm
Post by: Cherry_Ripe on March 03, 2006, 03:59:49 pm
Post by: wjp666 on March 03, 2006, 04:33:44 pm
Post by: loulou on March 03, 2006, 04:35:52 pm
Post by: wjp666 on March 03, 2006, 11:37:31 pm
Post by: on March 04, 2006, 07:35:08 am
I rang Debenhams call centre today (India), and after trying to explain myself to some non english speaking girl she hung up on me.
I get that and I complained why she wasn't English and it turned out she was from Hartlepool.
Seriously though, I phoned the HSBC the other day and it was clearly an Indian woman in India. After she sorted out my account query I happened to ask her if she was following the cricket over there and at first she seemed gob-smacked that the customer realised she was a human being but then we ended up having a right old chin wag about Sechan Tendulkar and various cricketing things. I think I made her day. It's good job I was ringing from the office phone.
Incidentally, her English was very good.
Post by: StrollingMinstrel on March 05, 2006, 01:40:18 am
OK If I admit this one promise not to hate me?
Here goes..... I do work in a call centre!
I work for Jobcentre plus, dealing with benefit claims. But I can honestly say I treat everyone that I speak to with kindness and respect... even when they are sometimes being blatently rude to me.
I always try to give everyone I speak to ample time to discuss there issues, which isn't always a popular thing with management as they expect us to work to tight time restraints.
I can honestly say, with my hand on my heart, that I give a good service. I receive genuine thanks for my help from most people I speak to, even when I can't change the law or system to suit them. treat people with respect and you receive the same in return, well usually anyway!
There really are some nice call centre workers out there... I know I am one!
That said, I tried to speak to somebody at Orange the other day, and although he was not english speaking he was helpful, but the trouble I went through to actually reach a real person, I thought I was going to get a repetitive strain injury from pressing buttons!
Post by: smurfboy on March 05, 2006, 03:13:32 am
However, after a particularly bad experience with a mortgage application a couple of years back, I can confirm none of them work for Northern Rock!
Post by: Forth Bridges on March 05, 2006, 01:15:16 pm
one day I got a phoen cal to get a 3 g phoen but he was in a call centre in indi so I had some fun 
siad I never wan tto go to feege!!!!
Post by: loulou on March 05, 2006, 04:03:48 pm
Post by: on March 05, 2006, 04:05:09 pm
Yes, I think you'll find the new version is working better now since they upgraded the feege to a Somao.
Post by: loulou on March 06, 2006, 06:55:35 pm
Post by: smurfboy on March 06, 2006, 07:55:00 pm
Post by: loulou on March 06, 2006, 08:20:17 pm